India escalates Apple probe over alleged iOS 18 issues that incurred repair costs

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Published: 2026-09-16T00:01:22.993Z • Permanent link

India's Central Consumer Protection Authority (CCPA) has reportedly escalated its probe into whether Apple should be held responsible for an iOS 18 update that allegedly caused display and microphone issues on some devices in the country. According to sources, the probe was initiated after a large number of consumers complained about the problems, with some even seeking refunds for repairs. The CCPA is said to have received over 10,000 complaints related to the issue, with many users reporting that the problems were severe enough to render their devices unusable. Apple's India head, Rajat Kumar, has been summoned to appear before the authority to explain the situation.

The probe is believed to have started in March this year, when a group of consumers in the city of Mumbai began complaining about the issues with their devices. The complaints were soon joined by others across the country, and the CCPA took notice. The authority has been scrutinizing Apple's response to the issue, including the company's repair and refund policies. Apple has thus far refused to comment on the matter, but sources close to the company suggest that it is cooperating with the authority's investigation. The probe is seen as a significant development in the ongoing saga of consumer complaints against Apple, which has been a major player in the Indian market for several years.

The CCPA's move has been seen as a significant escalation in the tensions between the Indian government and Apple, which has been at the center of several high-profile consumer complaints in recent months. The issue is also seen as a test of the Indian government's commitment to protecting consumers in the digital age. The government has been pushing for stricter regulations on technology companies, including Apple, to ensure that they are more transparent and accountable to consumers.

The CCPA's probe into Apple's iOS 18 update is a significant development in the global infrastructure landscape, with implications for the broader technology sector. The issue is seen as a major concern for companies like Samsung, Google, and Huawei, which also offer smartphones in the Indian market. The probe is also seen as a test of the Indian government's commitment to protecting consumers in the digital age, and its willingness to take on major technology companies. The outcome of the probe will be closely watched by policymakers and industry leaders, who are keen to see how the Indian government balances the interests of consumers with the needs of companies operating in the country.

The probe is also seen as a significant development for the research community, which has been studying the impact of technology on consumer behavior. The issue is seen as a prime example of how technology can be used to both empower and exploit consumers, and how companies must take responsibility for the impact of their products on society. The outcome of the probe will be closely watched by researchers, who are keen to see how the Indian government and Apple respond to the issue.

The CCPA's probe into Apple's iOS 18 update is part of a larger pattern of consumer complaints against technology companies in India. In recent months, there have been several high-profile complaints against companies like Samsung, Google, and Huawei, which have been accused of producing defective products and failing to provide adequate support to consumers. The complaints have been fueled by a combination of factors, including the rapid pace of technological change and the increasing complexity of technology products. The Indian government has been pushing for stricter regulations on technology companies to address these concerns, and the CCPA's probe into Apple's iOS 18 update is seen as a key part of this effort.